Reward Points FAQ
What is the Katie's Treasures Reward Points System?
To offer future incentives to you we have launched this great Reward Points Program.
Our Reward Points Program is as simple as it sounds. While shopping at Katie's Treasures you will earn Reward Points for the money you spend.
Once earned, you'll be able to use those points to pay for future purchases with us.
How does the Program work?
When an order is placed, the total amount of the order (delivery charges excluded) will be used to calculate the amount of points earned. These points are added to your Reward Points account as pending points.
All pending points are listed in your Side Cart and will stay there until approved/confirmed by Katie's Treasures.
Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you like.
- Reward points do not expire and can be accumulated until you decide to use them.
- You must login to your account in order to view the status of your points.
- During the checkout process you'll be able to pay for your order with your points balance.
Points and Value
- Currently, for every $1.00 spent at Katie's Treasures you'll earn 1 point.
- Retail Customers - Reward Points are redeemed at a value of $0.0250 for every point. This means that 100 points are worth $2.50 towards a purchase.
- Wholesale Customers - Reward Points are redeemed at a value of $0.01 for every point. This means that 100 points are worth $1.00 towards a purchase.
It's our way of saying thanks for shopping with us!
Redeeming Reward Points
If you have a balance in your Reward Points Account, you can use those points to pay for purchases made at Katie's Treasures.
During the checkout process, on the same page that you select a payment method, there will be a box to select if you wish to use your points, as well as information on the total amount of points available. Please note, you will still have to select another payment method if there is not enough in your Reward Points Account to cover the cost of your purchase.
Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Reward Points account will be updated and the points used deducted from your balance.
Minimum Points Required
Currently, no minimum balance is required before you can redeem your points.
Minimum Purchase Amount Required
Currently, no Minimum Purchase is required before you can redeem your points.
Maximum Points Redemptions allowed per order
Currently, there is no maximum amount of points you can redeem per order, so save for that big prize.
Will I earn points for delivery charges?
When calculating the amount of points earned, delivery charges are excluded.
Will I earn points for discounted products?
When calculating the amount of points earned all items which have had their price discounted are included. Points will be awarded to the discount price value.
Will I earn points when purchases are paid for with points?
Currently, no restrictions apply to what items may be purchased using your points balance.
Conditions of Use
- Reward Points are only available to registered Katie's Treasures retail and wholesale members.
- Reward Points can only be collected and used with online purchases, and are only validated at Katie's Treasures.
- Points are non-refundable and cannot be transferred between members.
- Reward Points are non-transferable and not exchangeable for cash under any circumstances.
- Reward Points will not be refunded for any cancelled order.
- When buying with points, you will still need to select another payment method if there is not enough in your Reward Points Account to cover the cost of your purchase.
- When calculating the amount of points earned Delivery charges are excluded.
- Wholesale customers are able to redeem Reward Points. Wholesale customers will accrue Reward points at the same rate as retail customers, but the redemption value will differ.
When Problems Occur
For any queries regarding our Reward Point Program, please contact us. Make sure you provide as much information as possible in the message.
Please note, we reserve the right to make changes to this policy at any time without prior notice or liability, so please visit this page often.